{"id":3916,"date":"2025-06-17T08:30:56","date_gmt":"2025-06-17T12:30:56","guid":{"rendered":"https:\/\/tassili.ca\/support-technique\/"},"modified":"2025-06-24T12:59:52","modified_gmt":"2025-06-24T16:59:52","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/tassili.ca\/en\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-9085a46a-bb77-411b-92d5-1f7bcbad1c85″ background_image=”https:\/\/tassili.ca\/wp-content\/uploads\/2025\/06\/Support-Technique-T-Fond-bande.png&#8221<\/a>; background_size=”custom” background_image_width=”100%” background_position=”top_left” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” background_last_edited=”on|desktop” background_enable_image_tablet=”off” global_colors_info=”{%22gcid-9085a46a-bb77-411b-92d5-1f7bcbad1c85%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_3,2_3″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”100px||||false|false” custom_padding_tablet=”20px||||false|false” custom_padding_phone=”20px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”20px” header_font=”|||on|||||” header_text_color=”#000000″ header_font_size=”60px” header_3_text_color=”gcid-66af6308-50c7-4ba9-a64b-0f116b82587c” header_3_font_size=”60px” custom_padding=”|250px|||false|false” custom_padding_tablet=”|0px|||false|false” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”60px” header_font_size_phone=”44px” header_font_size_last_edited=”on|phone” header_3_font_size_tablet=”60px” header_3_font_size_phone=”36px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{%22gcid-66af6308-50c7-4ba9-a64b-0f116b82587c%22:%91%22header_3_text_color%22%93}”]<\/p>\n

Tassili\u2019s<\/h1>\n

technical assistance<\/h3>\n

We assure you peace of mind when you have questions about our products. We have different tools created to help you.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”100%” module_alignment=”center” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/tassili.ca\/wp-content\/uploads\/2025\/06\/Support-Technique-Equipe-Tassili-80.jpg&#8221<\/a>; title_text=”Support-Technique-Equipe-Tassili-80″ force_fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” border_radii=”off||||” border_width_all=”0px” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/tassili.ca\/wp-content\/uploads\/2025\/06\/Support-Technique-Laptop.png&#8221<\/a>; title_text=”Support-Technique-Laptop” _builder_version=”4.27.4″ _module_preset=”default” width=”50%” width_tablet=”69%” width_phone=”72%” width_last_edited=”on|phone” module_alignment=”left” custom_margin=”-200px||||false|false” custom_margin_tablet=”-100px||0px||false|false” custom_margin_phone=”-75px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px|0px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-9085a46a-bb77-411b-92d5-1f7bcbad1c85″ min_height=”671.6px” global_colors_info=”{%22gcid-9085a46a-bb77-411b-92d5-1f7bcbad1c85%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”0px|0px||0px|false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px|||||” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px|0px||0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n\n\n\n
\n

%22%22<\/p>\n<\/td>\n

\n

AR<\/strong><\/span>CHIVES<\/strong><\/span><\/p>\n

Besoin d\u2019information relative \u00e0 un de vos produits qui n\u2019est plus disponible sur le march\u00e9? Lancez une recherche directement sur notre site web ou faites appel \u00e0 un des conseillers chez votre d\u00e9taillant de produits Tassili.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_phone=”<\/p>\n\n\n\n
\n

%22%22<\/p>\n<\/td>\n

\n

AR<\/strong><\/span>CHIVES<\/strong><\/span><\/p>\n

Besoin d\u2019information relative \u00e0 un de vos produits qui n\u2019est plus disponible sur le march\u00e9? Lancez une recherche directement sur notre site web ou faites appel \u00e0 un des conseillers chez votre d\u00e9taillant de produits Tassili.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n\n\n\n
\"\"<\/p>\n

 <\/p>\n

 <\/td>\n

ARCHIVES<\/strong><\/span>
\nDo you need information about one of our products that is no longer available on the market? You can search directly on our website or reach out for client service at your Tassili products retailer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/tassili.ca\/categorie-produit\/archives\/&#8221<\/a>; button_text=”Browse archived products” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”|||170px|false|false” custom_margin_tablet=”|||185px|false|false” custom_margin_phone=”|||117px|false|false” custom_margin_last_edited=”on|tablet” custom_padding=”|||20px|false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n\n\n\n
\n

%22%22<\/p>\n<\/td>\n

\n

GUIDE D’ENTRETIEN DES PRODUITS<\/strong><\/span><\/p>\n

Pour chaque type de produit, des conseils d’entretien vous sont offerts. Conservez l’int\u00e9grit\u00e9 et la propret\u00e9 optimale de vos produits Tassili en quelques \u00e9tapes simples.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_phone=”<\/p>\n\n\n\n
\n

%22%22<\/p>\n<\/td>\n

\n

GUIDE D’ENTRETIEN DES PRODUITS<\/strong><\/span><\/p>\n

Pour chaque type de produit, des conseils d’entretien vous sont offerts. Conservez l’int\u00e9grit\u00e9 et la propret\u00e9 optimale de vos produits Tassili en quelques \u00e9tapes simples.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” custom_margin_tablet=”70px||||false|false” custom_margin_phone=”80px||||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n\n\n\n
\"\"<\/td>\nPRODUCT MAINTENANCE GUIDE<\/strong><\/span>
\nFor every type of products, cleaning and care advice are provided. Maintain the integrity and optimum cleanliness of your Tassili products in a few simple steps.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM5MjEifX0=@” button_text=”Browse maintenance guide” button_alignment=”left” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”|||170px|false|false” custom_margin_tablet=”|||185px|false|false” custom_margin_phone=”|||110px|false|false” custom_margin_last_edited=”on|tablet” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”30px||||false|false” custom_margin_tablet=”10px||||false|false” custom_margin_phone=”0px|0px||0px|false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px|||||” custom_padding_tablet=”0px||0px|||” custom_padding_phone=”0px|0px||0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n\n\n\n
\n

%22%22<\/p>\n<\/td>\n

\n

FICHES TECHNIQUES ET GUIDES D’INSTALLATION COMME OUTILS DE R\u00c9F\u00c9RENCES<\/strong><\/span><\/p>\n

Les caract\u00e9ristiques de tous les produits sont \u00e0 votre disposition sur des fiches techniques. Soyez assur\u00e9 de pouvoir r\u00e9ussir facilement l\u2019installation gr\u00e2ce aux guides con\u00e7us pour vous accompagner \u00e9tape par \u00e9tape.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_phone=”<\/p>\n\n\n\n
%22%22<\/td>\n\n

FICHES TECHNIQUES ET GUIDES D’INSTALLATION COMME OUTILS DE R\u00c9F\u00c9RENCES<\/strong><\/span><\/p>\n

Les caract\u00e9ristiques de tous les produits sont \u00e0 votre disposition sur des fiches techniques. Soyez assur\u00e9 de pouvoir r\u00e9ussir facilement l\u2019installation gr\u00e2ce aux guides con\u00e7us pour vous accompagner \u00e9tape par \u00e9tape.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n\n\n\n
\"\"<\/p>\n

 <\/p>\n

 <\/td>\n

PRODUCT DATASHEETS AND INSTALLATION GUIDES AS REFERENCE TOOLS<\/strong><\/span>
\nAll product features are available on technical datasheets. Rest assured that you will be able to successfully install our products by following our guides created to accompany you step by step.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n\n\n\n
%22%22<\/td>\n\n

FICHES PI\u00c8CES DE REMPLACEMENT<\/strong><\/span><\/p>\n

Pour chaque type de produit, des conseils d’entretien vous sont offerts. Conservez l’int\u00e9grit\u00e9 et la propret\u00e9 optimale de vos produits Tassili en quelques \u00e9tapes simples.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_phone=”<\/p>\n\n\n\n
%22%22<\/td>\n\n

FICHES PI\u00c8CES DE REMPLACEMENT<\/strong><\/span><\/p>\n

Pour chaque type de produit, des conseils d’entretien vous sont offerts. Conservez l’int\u00e9grit\u00e9 et la propret\u00e9 optimale de vos produits Tassili en quelques \u00e9tapes simples.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

” content_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”50px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n\n\n\n
\n

\"\"<\/p>\n

 <\/p>\n

 <\/td>\n

REPLACEMENT PARTS<\/strong><\/span>
\nPictures and clear descriptions are provided on each replacement part sheet (PI). If replacement of a part is required, it is easy to identify and order with its unique code through our supplier. Please refer to the warranty documents to learn about the conditions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Tassili\u2019s technical assistance We assure you peace of mind when you have questions about our products. We have different tools created to help you.     ARCHIVES Do you need information about one of our products that is no longer available on the market? 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